Policies, plainly written

Shipping & delivery

Where we deliver, what it costs, and when it reaches you.

We deliver across India. Every order is hand-checked and packed before it leaves us — brass is wrapped separately, fresh flowers are packed the morning they are picked.

Charges

• Free delivery on orders of ₹499 and above.
• ₹49 flat on orders below ₹499.
• Express delivery adds ₹79 and is offered at checkout where your PIN code allows it.
• Cash on delivery adds a ₹25 handling fee, charged by the courier.

When it arrives

• Standard delivery reaches most PIN codes in 3–5 working days; the exact date is shown on your order and on My Orders.
• You can follow the order in My Orders: confirmed, packed, shipped, out for delivery, delivered — with a courier and tracking number once it is on its way.
• Fresh flowers and garlands are dispatched for next-day delivery within their service area and may travel separately from brass and dry goods in the same order.
• Deliveries are attempted once; if nobody is available the courier will try again on the next working day.

Refunds & returns

What we will do, and what we ask of you, when a parcel is not right.

If it arrives damaged, wrong or incomplete

Write to care@helpyou24.in within 48 hours of delivery with your order number and a photograph of the item and the packing. We will replace it, or refund it if a replacement is not possible. We pay the return shipping in these cases.

Cancellation

Orders cannot be cancelled from the website once placed. If you need to stop an order, write to us immediately with the order number — if it has not been packed yet we will cancel it and refund any amount already paid.

Change of mind

We do not accept change-of-mind returns on fresh flowers, garlands and perishable items. Sealed, unopened dry goods and gift boxes may be returned within 7 days of delivery if the seal is intact; write to us first and we will tell you how to send it back.

How a refund is paid

• Paid online (UPI, card, netbanking, wallet): refunded to the same account or card through the gateway, usually in 5–7 working days.
• Paid cash on delivery: refunded by UPI or bank transfer to an account you tell us, usually in 3–5 working days after we receive the item back.
• We will confirm the refund by email, and your order in My Orders will say it has been refunded.

Privacy policy

What we collect, why, and how long we keep it.

What we collect

• Your account: name and email address. Signing in works by emailing you a one-time code — we do not store passwords, because we never ask for one.
• Your orders: the items you bought, the delivery address, the phone number for the courier, and the delivery notes you add.
• Your reviews: the rating, title and text you choose to publish, along with the city of the delivery address, and only after that order has been delivered.
• Technical: a session cookie that keeps you signed in, and the IP address we use to limit abuse — code requests, orders and searches are rate limited.

What we never see

Card numbers, UPI IDs, netbanking credentials and wallet balances are entered on the payment gateway's own page, never on ours. We receive only a confirmation that the payment succeeded, with a payment id.

Who else sees your data

• Our payment gateway (Razorpay) processes online payments and receives the amount, the order number and your contact details.
• Our delivery partners receive the name, address and phone number needed to deliver your parcel.
• Our email provider sends sign-in codes and order confirmations.
• We do not sell your data, and we do not share it with advertisers.

Cookies and your browser

One session cookie keeps you signed in; it is httpOnly and, on the live site, only sent over HTTPS. Your guest cart is kept in your own browser's local storage, not on our server, until you sign in — signing in moves it to your account.

Keeping and deleting

Order records are kept as long as tax and accounting rules require. You can ask us to delete your account and everything that is not an order record by writing to care@helpyou24.in; reviews you wrote stay published without your name attached to the account.

Terms of service

The short version: you order, we deliver with care, and this is the ground we both stand on.

Using the shop

By ordering you confirm the details you give us are yours and accurate, and that you are able to enter into a contract of sale. Prices, offers and availability are shown in Indian rupees and include applicable taxes unless stated otherwise.

Orders and acceptance

An order becomes a contract when we confirm it by email. If an item turns out to be unavailable after that — a hand-made idol is a single piece — we will tell you and refund that part of the order in full.

Reviews

Reviews can be written only by customers whose order has been delivered, one per purchase. We do not edit or delete a review because it is critical; we remove only what is unlawful, abusive or not about the product.

Pricing mistakes

If an item is listed at an obviously wrong price we may cancel the order and refund you in full, rather than honour the mistake.

Liability

Our responsibility for any order is limited to what you paid for it. Nothing here limits your rights under Indian consumer law.

Governing law

These terms are governed by the laws of India. Subject to applicable consumer-protection law, the courts at Indore, Madhya Pradesh have jurisdiction.

Contact & grievance

One published channel for order support, privacy requests and grievance escalation.

Questions about an order, payment, return or your data should include the order number and, where relevant, a photograph. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

Store

Help You 24

Customer care

care@helpyou24.in · Monday–Saturday, 10 am–6 pm IST

Grievance contact

care@helpyou24.in
Acknowledgement within 48 hours; resolution within 30 days.

Seller information

The legal seller name, tax registration (where applicable) and dispatch address are printed on the tax invoice supplied with each order.

About us

Why this shop exists, and what "hand-checked" means here.

Help You 24 began with a simple want: the things a puja actually needs — a steady brass diya, a thali that is not thin, incense that smells of sandalwood and not of perfume — should be easy to buy and arrive properly packed.

We buy in small batches from brass workers and flower growers we know, check every piece ourselves, and pack for the journey rather than for the photograph. If a piece would not sit on our own altar, it does not go in the box.

The shop is small and we would like to keep it that way: honest materials, honest prices, and a person at the other end of an email.

Questions we get